Privacy Policy for Outback Wheelhouse
Outback Wheelhouse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our automotive services. We operate in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth).
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Information You Provide: This includes information you voluntarily provide when you make an inquiry, book a service, request a quote, or communicate with us. This may include your name, address, phone number, email address, vehicle details (make, model, registration), and payment information.
- Information Collected Automatically: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand how our site is used and to improve its functionality.
- Cookies and Tracking Technologies: Our site may use cookies and similar tracking technologies to enhance your experience, analyze trends, administer the website, track users’ movements around the site, and gather demographic information about our user base. You can control the use of cookies at the individual browser level.
How We Use Your Information
We use the collected information for various purposes, including:
- To provide our automotive services, including vehicle servicing and repairs, tyre sales and fitting, wheel alignments, brake inspections and repairs, logbook servicing, diagnostic checks, air conditioning re-gas, and pre-purchase inspections.
- To communicate with you regarding your service appointments, inquiries, and to provide customer support.
- To process transactions and send related information, including confirmations and invoices.
- To improve and personalize your experience on our online platform.
- To analyze website usage and trends to enhance our services and marketing efforts.
- To comply with legal obligations and protect our rights.
- For direct marketing purposes, where we have your consent or are otherwise permitted by law, to inform you about promotions, new services, or important updates. You can opt-out of these communications at any time.
Disclosure of Your Information
We may disclose your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, website hosting, analytics, and customer support. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may disclose your personal information to other third parties with your prior consent.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Rights
You have certain rights regarding your personal information, subject to applicable Australian laws:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
- Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.
Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to the practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Outback Wheelhouse
2847 Pacific Highway,
Artarmon, Sydney, NSW, 2064
Australia